Terms of service
TERMS OF SERVICE
Last updated: 17 June 2026
Please read these Terms of Service carefully before purchasing from OVATA. By placing an order, you agree to be bound by these terms.
1. ABOUT US
OVATA is a trading name of KBH-Boutique.
Company registration number: BE1031.753.762
Email: support@getovata.com
2. WHO CAN PURCHASE
You must be at least 18 years old to purchase from our website. By placing an order, you confirm that you meet this requirement.
3. HOW A CONTRACT IS FORMED
A contract between you and OVATA is formed when we send you an order confirmation email. Placing an order is an offer to purchase — it does not yet constitute a contract. We reserve the right to refuse or cancel any order at our reasonable discretion, including where an item is out of stock, where there has been a pricing error, or where we reasonably suspect fraudulent activity. If we cannot fulfil your order, we will notify you promptly and issue a full refund.
4. PRICES AND PAYMENT
All prices are shown in British Pounds Sterling (GBP) and include any applicable VAT. Prices may be updated without prior notice, but any change will not affect orders already confirmed.
Payment is processed securely via Shopify Payments or another provider shown at checkout. We do not store full payment card details.
5. PURCHASE OPTIONS AND SUBSCRIPTIONS
If you purchase a subscription or recurring order, our Cancellation Policy for Purchase Options also applies. Please read it carefully before subscribing.
6. DELIVERY
We aim to dispatch all orders within 24 hours of payment confirmation, Monday to Friday. Delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances outside our control. See our Shipping Policy for full details.
7. CANCELLING AN ORDER
You may cancel your order at any time before it has been dispatched by contacting us at support@getovata.com. Once an order has been dispatched, it can no longer be cancelled. You may still return the item after delivery in accordance with our Returns & Refunds Policy.
8. PRODUCT INFORMATION
We make every reasonable effort to display accurate product descriptions, images, and information. All OVATA products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
9. INTELLECTUAL PROPERTY
All content on our website — including the OVATA name, logo, imagery, text, and branding — is the property of OVATA or our licensors and is protected by applicable copyright law. You may not reproduce, distribute, or use any content without our prior written consent.
10. LIMITATION OF LIABILITY
We are responsible to you for foreseeable loss and damage caused by us. We are not responsible for unforeseeable, indirect, or consequential losses. Our total liability shall not exceed the value of the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law. Your statutory rights as a consumer are not affected.
11. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have a complaint, please contact us at support@getovata.com in the first instance.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. The version in force at the time of your order will apply to that order.