Cancellation policy

CANCELLATION POLICY FOR PURCHASE OPTIONS

Last updated: 17 June 2026

This policy applies to all subscription and recurring purchase options on getovata.com and forms part of our full Terms of Service.

1. HOW OUR SUBSCRIPTION DISCOUNT WORKS

When you subscribe to an OVATA product, your subscription discount applies from your second order onwards. Your first subscription order is charged at the standard full price.

This means:
  • Order 1 — full price, no subscription discount applied
  • Order 2 onwards — subscription discount applied automatically at every renewal

This structure rewards ongoing loyalty and means there is no minimum commitment, no cancellation fee, and no conditions attached to cancelling.

2. CANCELLING A ONE-TIME ORDER

You may cancel a one-time order at any time before it has been dispatched by contacting us at support@getovata.com with your order number.

Once an order has been dispatched, it can no longer be cancelled. You may return the item after delivery in accordance with our Returns & Refunds Policy. Return shipping costs are the responsibility of the customer.

3. CANCELLING A SUBSCRIPTION

You may cancel your subscription at any time before your next billing date. There is no minimum term, no minimum number of orders, and no cancellation fee.

To cancel:
  • Log in to your account at getovata.com and manage your subscription, or
  • Email us at support@getovata.com with your account email and order number

We will confirm your cancellation by email within 1 business day. No further charges will be taken once cancellation is confirmed.

4. CANCELLING AFTER A SUBSCRIPTION ORDER HAS BEEN DISPATCHED

If your next subscription order has already been dispatched at the time you request cancellation, that specific order cannot be cancelled or recalled. You may return the item after delivery under our Returns & Refunds Policy, but return shipping costs will be your responsibility.

Your subscription will be cancelled going forward and no further orders will be placed or charged.

5. PAUSING A SUBSCRIPTION

If you would like to pause your subscription rather than cancel, contact us at support@getovata.com. Pausing suspends both billing and deliveries until you choose to resume.

6. PRICE CHANGES

If we change the price of a subscribed product, we will notify you by email at least 14 days before the change takes effect. You may cancel your subscription at no cost if you do not wish to continue at the new price.

7. YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. You retain the right to return goods received within 14 days of delivery, subject to the conditions set out in our Returns & Refunds Policy.