Shipping policy

SHIPPING POLICY

Last updated: 17 June 2026

1. ORDER PROCESSING

All orders are processed and dispatched within 24 hours of payment confirmation, Monday to Friday. Orders placed on weekends or UK public holidays will be dispatched on the next business day. You will receive a dispatch confirmation email once your order is on its way.

2. UK DELIVERY

Standard delivery
Cost: Free on orders over £40. £1.95 on orders below £40.
Estimated delivery: 2–15 business days
Carrier: Royal Mail

3. INTERNATIONAL DELIVERY

We currently ship to select international destinations. Available countries and delivery costs are shown at checkout.

International orders may be subject to import duties, taxes, or customs charges in the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We are unable to predict or control these charges.

4. ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking reference. You can track your parcel at https://www.getovata.com/apps/tracking or via the link in your dispatch email.

5. LATE OR LOST DELIVERIES

If your UK order has not arrived within 10 business days of your dispatch email, please contact us at support@getovata.com with your order number. We will investigate with the carrier and resolve the issue as quickly as possible.

For international orders, please allow 10 business days before reporting a delay.

6. DAMAGED IN TRANSIT

If your order arrives damaged, please contact us within 48 hours of delivery at support@getovata.com with your order number and clear photos of the damage. We will arrange a replacement or refund promptly.

7. INCORRECT DELIVERY ADDRESS

Please ensure your delivery address is correct before completing your order. We cannot accept responsibility for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at support@getovata.com as soon as possible and we will do our best to amend the address before dispatch.

Once an order has been dispatched to the address provided at checkout, we are unable to redirect it.